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Curriculum Vitae

Guerau Paneque i Pou

IT Technician / AI & Automation Specialist

IT professional with a background in technical helpdesk and systems maintenance. Starting in ServiceOps, I handled daily hardware, software, and access troubleshooting, which naturally led to my current role as an AI & Automation Specialist. Today, working in a highly AI-driven environment, my work is dedicated to improving Employee Support and building internal tools. I develop AI agents and automated workflows using N8N to connect third-party applications. With a programming foundation from 42 Barcelona, I focus on writing clean logic to create practical, everyday solutions that make internal IT operations smoother. Alongside my daily work, I actively continue studying and completing courses to keep expanding my technical skill set.

Professional Experience

AI & Automation Specialist
Dec. 2025 — Present
Leadtech
  • Process automation with N8N across a wide range of providers and applications.
  • Development of AI agents for technical support assistance.
  • Work with Atlassian (Jira, Jira Assets) for ticketing and asset-management integrations.
  • Design and maintenance of automated workflows connecting internal and third-party systems.
ServiceOps Support
Jun. 2025 — Dec. 2025
Leadtech
  • Ticket management and technical support across internal systems.
  • Access control and hardware/software troubleshooting.
IT Technician Internship
Nov. 2022 — May 2023
Ajuntament de Banyoles
  • Customer service and computer equipment repair.
  • Active Directory administration.
  • Creation of documentation and inventory management.
Maintenance Technician
Jun. 2021 — Sept. 2021
Punt de fuga, S.L.
  • Equipment maintenance, repair, and inventory management.

Studies

Programming — 42 Barcelona 2024 — 2025
1º Cross-platform Applications — IFP Online, Barcelona 2023 — 24
2º Microcomputer Systems — INS Pla de l'Estany, Banyoles 2022 — 23
1º Microcomputer Systems — INS Bosc de la Coma, Olot 2021 — 22

Certifications / Courses

Automatización de Procesos y Flujos de Trabajo con IA — Fundación Estatal / Leadtech (13h, Jan. 2026)
Anthropic Partner Starter Course — Anthropic