IT Technician / AI & Automation Specialist

Guerau
Paneque i Pou

I build AI agents and automated workflows that make internal IT operations quietly disappear into the background.

Get in touch See experience
Now
AI & Automation Specialist at Leadtech
Based in
Barcelona / Girona
Languages
Spanish, Catalan, English

About

Guerau Paneque i Pou

IT professional with a background in technical helpdesk and systems maintenance. Starting in ServiceOps, I handled daily hardware, software, and access troubleshooting — which naturally led to my current role as an AI & Automation Specialist.

Today, working in a highly AI-driven environment, my work is dedicated to improving Employee Support and building internal tools. I develop AI agents and automated workflows using N8N to connect third-party applications. With a programming foundation from 42 Barcelona, I focus on writing clean logic to create practical, everyday solutions that make internal IT operations smoother. Alongside my daily work, I actively continue studying and completing courses to keep expanding my technical skill set.

Autonomous learning Problem solving Team work Easy adaptation

Experience

Dec 2025 —
Present

AI & Automation Specialist

Leadtech
  • Process automation with N8N across a wide range of providers and applications.
  • Development of AI agents for technical support assistance.
  • Atlassian (Jira, Jira Assets) ticketing and asset-management integrations.
  • Design and maintenance of automated workflows connecting internal and third-party systems.
Jun 2025 —
Dec 2025

ServiceOps Support

Leadtech
  • Ticket management and technical support across internal systems.
  • Access control and hardware/software troubleshooting.
Nov 2022 —
May 2023

IT Technician Internship

Ajuntament de Banyoles
  • Customer service and computer equipment repair.
  • Active Directory administration.
  • Documentation and inventory management.
Jun 2021 —
Sept 2021

Maintenance Technician

Punt de fuga, S.L.
  • Equipment maintenance, repair, and inventory management.

Skills

Automation & AI
N8N / Workflow Automation AI Agent Development Atlassian (Jira / Jira Assets)
Systems & Support
Windows / Unix / macOS Troubleshooting Ticket Management Access Control
Infrastructure
Database Management Hardware Configuration Active Directory

Education

Programming — 42 Barcelona 2024 — 2025
1º Cross-platform Applications — IFP Online, Barcelona 2023 — 24
2º Microcomputer Systems — INS Pla de l'Estany, Banyoles 2022 — 23
1º Microcomputer Systems — INS Bosc de la Coma, Olot 2021 — 22
Certifications / Courses
Automatización de Procesos y Flujos de Trabajo con IA — Fundación Estatal / Leadtech 13h, Jan 2026
Anthropic Partner Starter Course — Anthropic